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I have a customer account
Log in to your customer account
Select the order concerned by your return request in ‘ORDERS’. Select the product or products you wish to return and indicate the reason for the return, then confirm your request by clicking on the ‘Return a product’ button. Once your return request has been validated by our team, you will receive an email summary of your return to print out and include in your package.
Returning an item
You have 14 days from the date of receipt of your order to return a product, in pristine condition and in its original condition, to the following address: GILAC - Service retour - 751 rue de la mode - 01580 Izernore
You will receive the refund by bank transfer within 15 working days.
I placed the order as a guest
Please email or call us
If you do not have a customer account, please submit your return request by email or by telephone.
Provide us with the order number, the reason for the return, the product number, and the quantities returned.
You can also contact us via our contact form.
Returning an item
You have 14 days from the date of receipt of your order to return a product, in pristine condition and in its original condition, to the following address: GILAC - Service retour - 751 rue de la mode - 01580 Izernore
You will receive the refund by bank transfer within 15 working days.
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