TRACK MY ORDER

Here are the explanations relating to the different statuses of your order.

Do you have a customer account?

You can track your order in your customer account.

Did you place your order as a guest?

Go to this dedicated space to track your order.

Order status

Accepted payment

Your order has been registered and will be processed by our logistics department as soon as possible.

Under preparation

Your order is being prepared by our logistics team. It has not yet been delivered to the transporter.
The preparation time for your order is 48-72 hours.
It may take an additional 7-10 days depending on the period.

Shipped

Your package has been picked up by the carrier, delivery is in progress.
A confirmation containing your package's tracking number has been emailed to you.
You can track delivery progress on the carrier's website.

Have you returned an item ?

Return received

Your package has been received by our warehouse.
You will receive the refund by bank transfer within 15 working days.

Secure payment

by bank card, bank transfer or administrative payment order

FREE DELIVERY

from 200€ of purchase

DELIVERY IN EUROPE

contact us

CUSTOMER SERVICE

+ 33 (0)4 72 17 57 72