The French manufacturer of food containersfor more than 75 years

Frequently asked questions


Please find below an overview of the most frequently asked questions:



You can find a product thanks to the search engine (magnifying glass pictogram located at the top right corner of your screen) by indicating the product name. You can also browse the  "Products" menu at the top of your screen where you will find all the ranges classified by product family.

You can find a product thanks to the search engine (magnifying glass pictogram located at the top right side of your screen) by indicating the product reference.  You can also browse the  "Products" menu at the top of your screen where you will find all the ranges classified by product family, the product references are indicated in each product data sheet.

You can display and download the product data sheets on every product sheet by clicking on the red button "Browse/Download the data sheet " which is under the product presentation. You can also obtain all the data sheets by contacting your usual Sales contact. If you do not know the contact details of your Sales contact, you can send your request through the Website contact form located on the top right corner of your screen: "Contact" Section. To reach it directly click on this link.

We invite you to send your request, by indicating the product reference if you know it or by explaining your need, through the website contact form located on the top right corner of your screen:  "Contact" Section. To reach it directly click on this link.

GILAC products are sold by an authorised distribution network. You can contact the GILAC sales department to know the dealer that can offer you the GILAC products that you are looking for or to explain your need and ask for an estimate. Send your request through the Website contact form located on the top right corner of your screen: "Contact" section. To reach it directly click on this link.

GILAC is an independent French SME which designs, manufactures and sells its products, since 1941, at the heart of the French “Plastics Vallée “ near Oyonnax. You can find the Made in France pictogram on each relevant product.

The Sanitized® hygiene function, with which the Gilactiv® antibacterial containers are treated, is an exclusive process with biocidal effect which is based on the controlled release of silver ions outdiffusing into the container surface and creating a powerful antibacterial layer. Active biocidal substance: silver phosphate glass.. To learn more about it, do not hesitate to consult the  "The Saniitized® hygiene function" section of the site.

The pictograms displayed on the product sheets give you further information about the products (used materials, food contact capacity ,French manufacturing…). Do not hesitate to consult the complete pictograms glossary in the  "Food safety" Section of the website.

GILAC maintains a steady product range, year after year, to allow you to update your equipment without having to make any changes to your installation. However if you do not find the product reference you are looking for on the website, we invite you to send your request, by indicating the product reference if you know it or by explaining your need, through the Website contact form located at the top right corner of your screen: "Contact" Section. To reach it directly click on this link. The ranges developed by GILAC are "interchangeable" for ease of use … and your Sales contact can certainly suggest you an alternative product.

Developed in close collaboration with professionals, GILAC products are designed for intensive use (shape, ergonomics, thickness, choice of materials) where the tool itself is adapted to suit user gestures and not the contrary.

Yes, GILAC offers a customisation service within its production line. GILAC is able to customise your containers with a logo, a message or a special symbol. If you already use GILAC products, we invite you to contact your usual distributor. You can also send your request through the Website contact form located on the top right corner of your screen:  "Contact" Section. To reach it directly click on this link. To have more information about customisation, do not hesitate to consult the  "Customisation" section of the website.

Yes, GILAC is the trademark owner of more than 400 moulds and registered models so it is possible to manufacture sets with specific colours. 

If you are already a user of GILAC products, we invite you to contact your usual distributor. You can also send your request by explaining your need, through the website contact form located at the top right corner of your screen, "Contact" section. To reach it directly click on this link.

GILAC is one of the rare manufacturers who respects all the constraints that are linked to producing products suitable for food contact. You can download the food contact certificates on the product sheets of the relevant products. You can also find the information on the pictograms indicated on the product sheets. To know more about this, do not hesitate to consult the "Food safety" section of the website.

You can download the food contact certificates on the product sheets of the relevant products by clicking on the red button "Display the food contact certificate" which is under the product presentation. To know more about these certificates, do not hesitate to consult the ""Food safety"  section on the website.

The food contact certificate is a declaration attesting to the conformity of the product purchased, according to European rules and regulations that are specific to France, concerning the material and objects that come into contact with foodstuffs. This global document not only groups together all the migration tests, but also ensures compliance with other aspects, such as no Bisphenol, not even at trace level contaminants.

To learn more about food safety regulations, do not hesitate to consult the "Food safety" Section on the website.

The HACCP approach is a method, a work tool that aims to limit cross contamination in foodstuffs HACCP: Hazard Analysis Critical Control Point.  To know more about the HACCP method, do not hesitate to consult the "Food safety" section on the website.

Yes, most of GILAC products can be recycled.

GILAC has a selective grinding done by a specialist, which will allow the reuse of plastic products. This concept of circular economy has already been done by GILAC several times.

GILAC is one of the rare manufacturers who respects all the constraints that are linked to producing products suitable for food contact. You can download the food contact certificates on the product sheets of the relevant products. You can also find the information on the pictograms indicated on the product sheets. To know more about this, do not hesitate to consult the "Food safety" section of the website.

You can download the food contact certificates on the product sheets of the relevant products by clicking on the red button "Display the food contact certificate" which is under the product presentation. To know more about these certificates, do not hesitate to consult the ""Food safety"  section on the website.

The food contact certificate is a declaration attesting to the conformity of the product purchased, according to European rules and regulations that are specific to France, concerning the material and objects that come into contact with foodstuffs. This global document not only groups together all the migration tests, but also ensures compliance with other aspects, such as no Bisphenol, not even at trace level contaminants.

To learn more about food safety regulations, do not hesitate to consult the "Food safety" Section on the website.

The HACCP approach is a method, a work tool that aims to limit cross contamination in foodstuffs HACCP: Hazard Analysis Critical Control Point.  To know more about the HACCP method, do not hesitate to consult the "Food safety" section on the website.

GILAC relies on a distribution network in France and abroad to sell its products.

To find a GILAC distributor who can offer you the products you are looking for, please send your request through the website contact form located at the top right corner of your screen: "Contact" Section. To reach it directly click on this link.

To know the distributor who can offer you the GILAC products you are looking for, please send your request through the website contact form located at the top right corner of your screen "Contact" section. To reach it directly click on this link.

We kindly ask you to send your request through the website contact form located at the top right corner of your screen: "Contact" section . To reach it directly click on this link.

GILAC undertakes a voluntary stance on CSR (Corporate Social Responsibility). The corporate culture at GILAC is paramount and is demonstrated by 4 key values: commitment, reliability, versatility and a sense of sharing. To know more about the company, do not hesitate to consult the "Partnerships and societal commitments" section and the Company section on the website.

GILAC is an independent French SME which designs, manufactures and sells plastic food containers aimed at the food industry and catering professionals since 1941. The GILAC factory is located at the heart of the French ‘Plastics Vallée" near Oyonnax. The head office is located in Lyon, the capital of french Gastronomy.

Yes, GILAC obtained, in March 2017, the renewal of the 2015 version of the 9001 ISO certification, a token of the company's continued efforts to improve customer satisfaction.

Various measures are taken by the company on a daily basis to limit the carbon footprint and reduce greenhouse gases:

- GILAC manufactures resistant and long-lasting products, thus avoiding excessive consumption of hydrocarbons, consumptions that would be necessary to renew the products, if their life cycle was shorter.

- GILAC selects his suppliers of components on strict criteria and chooses, when possible, suppliers close to the factory.

- GILAC mainly delivers platforms located in close territories, and groups transport, as much as possible, in order to limit carbon footprint.

- GILAC has made an ambitious investment plan, these last two years, to complete and renew the injection moulding machines with hybrid machines allowing a lower energy consumption and a lower use of oil,

- Lastly, GILAC has studied the use of bio-sourced materials to be ready to use them as soon as price levels will be competitive.

GILAC products are sold by an authorised distribution network. You can contact GILAC customer services to explain your need or to know the distributor who can help you to find the GILAC products you are looking for. Send your request through the website contact form located at the top right of your screen: "Contact" section. To reach it directly click on this link.

If you wish to become a GILAC customer, you can send your request through the contact form located at the top right of your screen: "Contact" section. To reach it directly click on this link.

You just have to contact your usual sales contact who will send you your user ID and your temporary password by e-mail.  At your 1st connection, we recommend that you change your password. You will then be the only one to know it. If you do not know the contact details of your sales contact, please call GILAC at + 33 (0)4 74 73 22 00 or send your request by e-mail to gilac@gilac.com
Once your account is created, you can place your orders online 24 hours a day, 7 days a week. You can also access your order history and your net prices with real time calculation to save time. 

You just have to connect to your professional account on the Gilac.com website to have a look at your net prices. To reach it, click on the button "Sign in - professional account" or click directly on this link. If you do not know your access codes, contact your usual sales contact who will send you your user ID and your temporary password by e-mail.

If you lost your password, please contact GILAC customer services at +33 (0)4 74 73 22 00 or email gilac@gilac.com.

Your user ID is your GILAC customer number. You can find it at the top left corner of your invoices or contact GILAC customer services at +33 (0)4 74 73 22 00 or email gilac@gilac.com.

To change your billing or delivery address, just call GILAC customer services at +33 (0)4 74 73 22 00 or email gilac@gilac.com.

If you know your product reference you can find it quickly by clicking on the search engine (magnifying glass located at the top right corner of your screen), then by typing the product reference directly (eg. G119877).

You can find a product thanks to the search engine (magnifying glass located at the top right corner of your screen) by indicating the product name. You can also browse through the "Products" menu at the top of your screen where you will find the whole ranges classified by product family. Then, just click on the product to open the product data sheet and place your order.

When you are at stage 2 of the basket validation (Addresses), you can write a message to the attention of GILAC customer services or specify a reference number with your order, in the "order comment" field meant for that purpose.

The products present on the website are manufactured continuously by GILAC and they are all available on stock. If you need a large quantity, place your order and GILAC customer services will contact you in case of insufficient stock of the product and they will communicate the availability dates to you. You can also contact your usual sales contact or send your request through the website contact form located at the top right corner of your screen: "Contact" Section. To reach it directly click on this link.

When you arrive at stage 4 of the basket validation (General terms and conditions), you have to check the box “I agree to the general terms and conditions and will adhere to them unconditionally" to submit the order. If nevertheless you face a problem to finalise your order, we kindly ask you to contact your usual sales contact. If you do not know your sales contact details, please call GILAC at + 33 (0)4 74 73 22 00 or send your request to gilac@gilac.com.

The website does not manage payments; you will be invoiced with your usual payment conditions after ordering.

Once your order is processed at GILAC, you will receive an order acknowledgement which will indicate the delivery deadline.

You can follow your order status in the "your account " section by clicking on "order history ". The status will appear at the right of your order in the “Status” section.

Once your order was submitted, you receive an order confirmation by e-mail. The order confirmation e-mail is sent to the referenced e-mail addresses in your customer account file at GILAC.
You can also find all the information regarding your account on the gilac.com website in the " Orders History " section.

The order reference is indicated at the top left corner of the e-mail confirmation. You can also find your order reference in the "Your account / Orders history " section. The reference is indicated in the 1st column at the left of your screen.

Once your order was submitted, unfortunately you cannot modify it anymore on the website yourself. We kindly ask you to rapidly contact GILAC customer services by calling +33 (0) 4 74 73 22 00 to be able to modify it, if not already sent.

To consult the GILAC catalogue on the website, you just have to go to the “company” menu and click on “Catalogues”, or click on this link. You can also find them by clicking on the red element "Take a look at our catalogues" which is at the bottom of the website homepage.

You can also look up all GILAC online catalogues and download them by clicking on this link.

If you do not wish to receive our newsletter anymore, you can cancel the subscription by clicking the unsubscribe link mentioned in every newsletter.

If you can’t find the answer to your question, please contact GILAC customer service.